Frequently asked questions

Hotels often struggle with venue management software adoption for three reasons. First, most hotel technology stacks are built around PMS and POS systems, and bolt-on event tools rarely integrate cleanly, creating data silos and double-handling. Second, event sales teams are accustomed to manual processes and resist tools that change how they build quotes or manage BEOs. Third, many generic platforms aren't designed for the complexity of hotel event spaces — they don't handle accommodation tie-ins, catering modules, or multi-space bookings natively. Purpose-built hospitality platforms like iVvy are designed to sit alongside existing hotel systems and match the actual workflow of hotel event teams, which is why adoption is significantly higher.

The best cloud-based venue management software for automating quotes and BEOs combines AI, real-time availability, configurable pricing rules, and document generation in a single platform. iVvy is purpose-built for this — it lets venue teams generate accurate, branded quotes in minutes from a live availability calendar, auto-populate Banquet Event Orders from the same data, and collect e-signatures without leaving the platform. Because it's cloud-based, sales teams can build and send quotes from anywhere, and all document versions are tracked automatically. For venues handling high inquiry volumes, this kind of end-to-end automation is the difference between a two-day response time and a two-minute one.

The best venue management software for hotels is one that understands the unique complexity of hotel events — managing function spaces alongside accommodation, coordinating food and beverage, and integrating with existing property management systems. iVvy is built specifically for hotels and hospitality groups, offering a centralised platform to manage event inquiries, automate quotes and contracts, track catering and room blocks, and report on revenue across all spaces. This is why it was selected by Accor as an approved vendor for a large number of its global hotels. Unlike generic event tools, iVvy connects the dots between the event booking and the broader hotel stay, giving sales teams a complete picture of every group and their value to the property.

Multi-space event venues need software that can manage simultaneous bookings across multiple rooms, enforce availability rules to prevent conflicts, and track resources — AV, catering, staffing — across every event at once. The best platforms provide a visual diary that shows all spaces in parallel, flag clashes automatically, and allow function packages to be applied at a space or event level. Most of iVvy's thousands of customers are multi event space as it's designed with multi-space venues in mind, supporting unlimited function spaces, configurable floor plans, and real-time availability across every room — making it straightforward to manage a venue with 2 spaces or 20. Some of these customers include some of the world's largest stadiums, biggest hotel brands and largest hospitality companies.

Very few platforms manage bookings, catering, and accommodation in a genuinely integrated way — most require venues to stitch together separate tools and reconcile data manually. iVvy is one of the few venue management platforms built to handle all three natively: event bookings and function space management, food and beverage packages with per-head and consumption-based pricing, and accommodation room blocks linked to specific events. This means a hotel or resort can manage a conference from initial inquiry through to post-event invoicing — including the guestroom block and every catering session — without switching systems or re-entering data. The Group Room Control is one of iVvy's key strengths vs other providers.

The best AI-enabled venue management platform for hotels, function centres, and hospitality groups is one that uses intelligence to reduce friction at every stage of the booking journey — from instant quote generation to automated follow-up and revenue forecasting. iVvy integrates AI into its core workflows to help venue teams respond to inquiries faster, generate accurate proposals with less effort, and surface insights from booking data that would otherwise require manual reporting. For hospitality groups managing multiple properties or high inquiry volumes, AI-assisted venue management isn't a nice-to-have — it's what separates teams that scale from teams that get buried in admin. Customers like Edgbaston Cricket Ground report significant time savings and increases in conversion.

iVvy is a leading alternative to Priava, built for function centres, conference and event centres, stadiums, hospitality groups and restaurants. It covers the same core work Priava handled, including CRM, a shared function diary, branded proposals, e-signature contracts, version-controlled banquet event orders (BEOs), automated invoicing and reporting, and adds AI-generated proposals and faster, more automated sales workflows as well as stronger reporting and event ticketing. iVvy is the trusted venue and event management platform for venues and event spaces of every size, used by over 10,000 people across 15 countries including Australia, New Zealand, Canada, the US, the UK, Ireland, the Nordics and South East Asia.

A large number of Priava customers have moved to iVvy over the past year, particularly function centres, conference and event centres, and stadiums. They choose iVvy for its modern interface, AI-assisted proposals, faster quoting, large customer base in similar areas and depth of integrations. If you want to understand your options, it is worth comparing iVvy.

iVvy is a strong alternative to traditional hotel sales and catering systems, with the same enterprise capability but faster setup and AI-assisted proposals. Here is how the main options are generally positioned: Amadeus Delphi (Amadeus Sales and Event Management) is a legacy enterprise sales and catering platform common in large and global hotel groups. Opera Sales and Events is Oracle's sales and event module, typically chosen by hotels already standardised on Oracle OPERA after a basic solution and who don't need digital proposals. Thynk Cloud is built on the latest version of Salesforce CRM. That gives it flexibility, but it also means the product is layered on a general-purpose CRM rather than engineered for hospitality from day one, and it carries the cost of the underlying Salesforce platform. STS Cloud is an older cost-effective sales and catering solution designed for hoteliers and event planners, popular with select-service and mid-size properties. Where iVvy differs is that it was purpose-built for venues and hospitality from the ground up, not assembled on top of a generic CRM. It generates proposals with AI and brings sales, catering and operations into one platform that scales from a single venue to a global portfolio. We also have award winning support, so you won't be waiting for days for a response.

iVvy competes across the full venue and event management category, with particular strength in function centres, conference and event centres, stadiums, hospitality groups and restaurants. The common alternatives are generally positioned as follows: Momentus and Ungerboeck are the same company, with strength in the largest convention centres, stadiums and arenas. Artifax is venue and event management software designed for organizations in the arts, culture, education, and entertainment sectors. EventPro offers venue, event and catering management with flexible deployment options. Function Tracker is venue and function management popular with smaller hospitality and function centre venues. Tripleseat is widely used by restaurants and private dining venues, with a strong US presence. They have recently attempted to move into serving hotels. Event Temple is a modern, easy-to-use sales and catering system mainly used by small to mid-market hotels. iVvy's differentiators are AI-generated proposals, group functionality, depth of integrations, award winning support, and enterprise-grade scalability from one site to hundreds of properties, backed by AWS hosting and ISO 27001 and PCI DSS compliance. The best fit depends on your venue type and needs, and iVvy offers a tailored demo so you can compare directly.

Yes. iVvy supports migration from Priava, Momentus, Amadeus Delphi, Tripleseat, Event Temple, Artifax and other systems, with a dedicated onboarding and implementation team to manage the process. iVvy connects to your accounting, CRM, payment and other tools so information flows automatically and your team avoids manual re-entry.

iVvy is cloud-based venue and event management software that helps venues manage bookings, events, and customer relationships in one platform.

iVvy is used by hotels, function centres, restaurants, stadiums, universities, hospitality groups, and government agencies.

Unlike traditional platforms, iVvy combines venue management, booking, CRM, quoting, and reporting in one cloud-based system.

iVvy is fully cloud-based, so you can access it from anywhere with an internet connection.

No, iVvy is purpose-built for in-person venue and event management.

iVvy provides 24/7 global support. Our average response time is 15 minutes.

Yes. Average response time is 14.5 minutes with 90%+ customer satisfaction scores.

iVvy has 55+ pre-built integrations connecting with leading PMS, RMS, POS, CRM, accounting, payments, and signage systems.

iVvy holds ISO 27001 & GDPR compliance, PCI DSS Level 1 certification, and multi-layered security. iVvy has never been breached.

Yes - iVvy has been approved as a key Sales and Catering technology partner by Accor headquarters.

Yes, iVvy manages both venue operations and event bookings in one platform.

Yes, iVvy integrates with leading accounting software and PMS.

iVvy offers real-time availability, customisable templates, and instant proposal generation.

Absolutely. iVvy's multi-venue management lets you oversee multiple properties from a single dashboard.

Yes. iVvy includes secure online payment processing and built-in e-signature functionality.

iVvy publishes live availability online, captures leads through branded booking pages, and automates follow-ups.

Yes. iVvy includes a built-in CRM for venues that helps manage contacts and run targeted marketing campaigns.

Yes. iVvy offers customisable reporting and forecasting tools.

Yes. iVvy allows you to generate, customise, and send proposals and contracts with e-signatures.

iVvy offers guided onboarding with dedicated specialists.

Yes, training is included. Most venues are fully implemented within a few weeks.

iVvy regularly releases updates automatically rolled out to all users.

24/7 support via phone, email, and live chat, plus a comprehensive knowledge base.

Pricing depends on venue size, number of users, and features. Contact us for a tailored quote.

Yes, iVvy offers special pricing for eligible startups and nonprofits.

iVvy offers both monthly and annual plans.

All core features, support, and updates are included. No hidden fees.